You may answer this question: when the customer walks in the door, when the customer phones your business, or when the customer sits in your chair.
All these answers are correct, however, think a little bit broader. Customer service begins when you EXCEED your customers EXPECTATIONS!
Think about it. When was the last time that you really received fabulous customer service? If you are like me you can remember all the occasions when you didn't receive customer service. Think carefully. When was the last time your expectations were exceeded? Milady Website.
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