85% – 15% Rule
Did you know that there is a huge misconception in the beauty
& wellness industry? It has been said that your success in the shop/salon
will be based off your technical abilities. The truth is that 85% of your
success will be based off your communication skills, your people skills, and
the level of customer service that you provide to your clients. This 85% is
what we refer to as your "Soft Skills". The remaining 15% is
your technical abilities. So, how are you spending your time in school? While
working in the Student Salon make certain you communicate effectively with your
clients to discover their true needs and wants, show a sincere interest in
helping them look and feel their very best and always think of ways to create a
WOW experience for each and every customer. They will come back if they are happy.
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